Privacy policy
Last updated October 1, 2026.
Short version: we collect as little as we can, we use it to run your subscription, and we never sell it.
What we collect
- Contact details you give us when ordering: usually your WhatsApp number, and an email address if you share one.
- Order details: the plan you chose, the number of screens, payment confirmation and dates.
- Account data: your username, connection times and the number of active streams, which we need to enforce screen limits and troubleshoot problems.
- Device details you send for activation, such as a MAG box or IBO Player MAC address.
- Website data: standard server logs and, if you use the chat bubble, the messages you send through our chat provider (Crisp).
We do not keep a record of which channels or titles you watch for marketing purposes.
How we use it
To activate and support your subscription, answer your questions, send renewal reminders, prevent account sharing and abuse, and keep our records for accounting.
Who we share it with
Only the providers that help us run the service, such as our payment processor, WhatsApp (Meta) for messaging, and Crisp for website chat. Each one handles data under its own privacy policy. We do not sell or rent personal information to anyone.
How long we keep it
While your subscription is active, and for up to 24 months afterward for accounting and fraud prevention. After that it is deleted.
Your rights
You can ask us to show you the data we hold about you, correct it, or delete it. Residents of California and other US states with privacy laws have these rights by law, and we extend them to everyone. Email support@iptvextreme.us.com and we will respond within 30 days.
Children
The service is not directed at children under 13, and we do not knowingly collect their information.
Contact
support@iptvextreme.us.com or WhatsApp +1 (347) 676-4880.