Refund policy

We want you to keep paying us because the service is good, not because getting your money back is hard. Here is exactly how refunds work.

The 7-day guarantee

If the service does not work properly for you within the first 7 days after activation, and our support team cannot fix the problem, you get a full refund. That covers things like channels that will not play on your device, constant buffering on a connection that meets our requirements, or a lineup that is missing what we told you it had.

How to ask for a refund

1. Message us on WhatsApp at +1 (347) 676-4880 or email support@iptvextreme.us.com within 7 days of activation.
2. Tell us your username and what is not working.
3. Give us a chance to fix it. Most issues are a setting, and we will try to sort it out first.
4. If we cannot, we refund you in full to the original payment method.

Refunds are usually processed within 3 business days. How long it takes to show on your statement depends on your bank or payment provider.

When refunds do not apply

• Requests made more than 7 days after activation.
• Accounts that were shared beyond the number of screens on the plan, or resold.
• Changing your mind after using the service normally for the full 7 days.
• Problems caused only by an internet connection below our published minimum speeds, when we told you about it before you ordered.

Partial refunds

After the first 7 days we do not offer partial refunds for unused months. If something goes wrong on our side for an extended period, we will add free days to your account to make up for it.